Endura Pliers Warranty Policy

ENDURA PLIERS WARRANTY POLICY

Warranty Policy:  NAOL and Ortho Organizers warrants Endura Pliers to be free from any defect in material or workmanship, corrosion or separation or fracture of inserts for a period of one (1) year from the date of purchase.  Failure to follow all recommended use, maintenance, care and cleaning procedures will void warranty claims.  Proof of recommended maintenance may be required where applicable.

Care and Cleaning:  All recommended care, cleaning and sterilization procedures, as described in the instructions for Use, must be fully adhered to.  Failure to follow the recommended procedures will void the warranty.  The use of rust inhibitor and silicone lube in the pliers' joints is required after each cleaning and sterilization.

Recommended Maintenance:  Warranty does not include normal routine maintenance.  All instruments should be reconditioned and re-sharpened every six (6) months.  NAOL and Ortho Organizers will re-sharpen or replace at no cost any cutting pliers which fail to properly cut their intended wire sizes within the first six (6) months of purchase.

Except as expressly provided above, there are no other warranties on NAOL and Ortho Organizers instruments, expressed or implied with regards to description, quality, merchantability, or fitness for a particular purpose.  The liability for any warranty claim shall not exceed the purchase price of the instrument that is the basis of such claim.

Warranty Returns: Pliers which are defective under the terms of the warranty policy, and have not been misused or tampered with, may be returned to NAOL and Ortho Organizers for repair or replacement at NAOL and Ortho Organizers option.  Contact NAOL and Ortho Organizers and obtain a Return Material Authorization prior to returning the pliers by calling Customer Service on 02 95247027.  Once you have received authorization please ship the product along with the original invoice to NAOL and Ortho Organizers, PO Box 478, Sylvania Southgate  NSW  2224.

Routine Maintenance and Non-Warranty Repairs:  Please contact this office (02) 95247027  for details on where to send pliers for routine maintenance, sharpening or re-conditioning.