Triumph Pliers Warranty Policy

TRIUMPH INSTRUMENT WARRANTY POLICY

Warranty Policy: Triumph Orthodontic Instruments provide warranty against material defects and craftsmanship for the life of the product. Cutters are guaranteed for seven years, benders and utility pliers for ten years, and Mathieu Pliers are guaranteed for one year. This covers corrosion, joint failure, and breakage under normal use. Proper cleaning and maintenance is required to maintain the warranty. This warranty may be void if instruments are not properly cared for, including cleaning and lubrication. NAOL and Ortho Organizers reserves the right to decide whether an instrument is to be repaired or replaced. Sharpening cutters and repairing minor tip damage is not covered by warranty as it is considered routine maintenance for normal use.

Cleaning: Clean and remove any bulk debris immediately after use. Use an enzymatic cleaning solution in an ultrasonic cleaner to clean instruments. Your ultrasonic solution should be changed daily. Hinged instruments should be cleaned and sterilized in the open position. Discoloration and oxidation may occur if instruments are improperly cleaned. To increase the life of your instruments, clean them well. Use detergents and disinfectants suitable for use with medical and/or dental instruments. Follow manufacturer’s instructions related to concentration and length of exposure.

Lubrication: To increase the life of your instruments, routine lubrication is recommended. Prior to sterilization, lubricate instruments. This should be done at least weekly. Use only lubricants designed for precision hinged instruments. If using a dry heat sterilizer, be sure to use a lubricant that is compatible with the operating temperatures of your dry heat unit.

Sharpening: Regular sharpening of your cutter will increase its service life, and its ability cut more effectively. Frequency of sharpening depends on: the frequency of use, as well as, the types and diameters of archwires on which the cutter is being used. Check cutters frequently to assess if sharpening is needed.

Sterilizing: Instruments should be in the open position when sterilized. The most efficient method is steam autoclave. Triumph Orthodontic Instruments are actually designed for use with steam autoclave. Steam autoclaves will not dull cutters. Other types of sterilizing methods include chemical vapor or dry heat. Using cold sterilants is not recommended. If used, they can chemically attack your instruments. All sterilizing units must be clean and operating properly.

Corrosion: Triumph Orthodontic Instruments are very resistant to corrosion. You can prevent corrosion problems by properly following all manufacturers’ recommendations. Discoloration may appear that may not be corrosion. Organic materials that remain can give the appearance of corrosion and be mistaken for rust. Never mix a corroded instrument with new instruments as oxidation may be spread to new instruments. It is recommended that a corroded instrument be discarded and replaced.

Routine Maintenance and Non-Warranty Repairs: Please contact this office (02) 95247027  for details on where to send pliers for routine maintenance, sharpening or re-conditioning.